Frequently Asked Questions

You can book your appointment securely through our online booking system, Jane. You can choose between a video or phone consultation.Your first consultation is free and lasts approximately 15–20 minutes. Following your initial consultation, sessions typically last between 50 and 90 minutes, depending on the type of therapy.If you have any questions or need assistance with booking, you can also email us at caranda@neurobalancetherapy.ca. Please include your name and the type of therapy you are interested in (or the name of the person interested in the service), and we will be happy to assist you.

The first consultation is free and lasts approximately 15–20 minutes. Following your initial consultation, sessions typically last between 50 and 90 minutes, depending on the type of therapy.Please note that Neurofeedback is 50 min long and the service can only be provided face-to face.

Most of our therapy sessions are offered online only, providing you with the flexibility and comfort of receiving care from wherever you are.Please note that Neurofeedback sessions are 50 minutes long and are offered in person only. This service requires face-to-face sessions.

You need to cancel 48 hours prior to the start of your session. Otherwise, the session would be charged in full.

Tardiness is allowed up to 15min, however, that time will not be made up during the session.

The client must check with their insurance to see whether their benefit will cover psychotherapy and the number of session covered by their insurance. An invoice will be provided after the session to the client to be able to submit to their insurance.

Neuro Balance Therapy accepts credit card or e-transfer as payment methods. A valid credit card must remain on file through our booking system, Jane, in order to create and maintain an account with us.If you choose to pay by credit card, your card will be charged at the end of your session. If you choose to pay by e-transfer, payment must be received before the beginning of your session.Please note that your credit card on file will also be charged if you do not show up for your appointment or if you cancel or reschedule less than 48 hours before your scheduled session.Unfortunately, we do not accept debit cards or PayPal.

Yes. Therapy is available in both English and Spanish.