Question 1

How can I book a session?

Accepted Answer

You can book your appointment securely through our online booking system, Jane. You can choose between a video or phone consultation.Your first consultation is free and lasts approximately 15–20 minutes. Following your initial consultation, sessions typically last between 50 and 90 minutes, depending on the type of therapy.If you have any questions or need assistance with booking, you can also email us at caranda@neurobalancetherapy.ca. Please include your name and the type of therapy you are interested in (or the name of the person interested in the service), and we will be happy to assist you.

Question 2

How long are the sessions?

Accepted Answer

The first consultation is free and lasts approximately 15–20 minutes. Following your initial consultation, sessions typically last between 50 and 90 minutes, depending on the type of therapy.Please note that Neurofeedback is 50 min long and the service can only be provided face-to face.

Question 3

Do you offer in-person or online therapy?

Accepted Answer

Most of our therapy sessions are offered online only, providing you with the flexibility and comfort of receiving care from wherever you are.Please note that Neurofeedback sessions are 50 minutes long and are offered in person only. This service requires face-to-face sessions.

Question 4

What happens if I can't make my session?

Accepted Answer

You need to cancel 48 hours prior to the start of your session. Otherwise, the session would be charged in full.

Question 5

What happens if I'm late to my session?

Accepted Answer

Tardiness is allowed up to 15min, however, that time will not be made up during the session.

Question 6

Does my insurance cover my sessions?

Accepted Answer

The client must check with their insurance to see whether their benefit will cover psychotherapy and the number of session covered by their insurance. An invoice will be provided after the session to the client to be able to submit to their insurance.

Question 7

What are the payment methods?

Accepted Answer

The client most register a credit card through our system, Jane, to be able to book a session. The credit card will only be charged if you do not show up to the session or if you don't cancel a session 48 hours prior to it. The only accepted payment method will be an E-transfer and you should make this payment BEFORE the beginning of your session. A credit card must always remain on file to be able to open an account with us at Neuro Balance Therapy.*We unfortunately do not accept debit or PayPal payment methods.

Question 8

Are therapy sessions available in English and Spanish?

Accepted Answer

Yes. Therapy is available in both English and Spanish.

Frequently Asked Questions